Reference

Privacy Policy

We handle your data the way we handle your wallet—directly, with no unnecessary steps. This policy explains what we collect when you open an account, how we use it to run your bKash, Nagad, and Rocket payments, and how you can request changes or…

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09 bet Privacy Policy
POLICY QUESTIONS

Contact Us About Privacy

If you have questions about how we handle your data, want to request a copy of your account information, or need to update your contact details, reach us through the channels below. Our support team handles privacy queries the same way they handle payment questions—directly and without delays.

Team online

Live Chat

Open the chat icon in the bottom corner of any page and ask your privacy question. Our team responds within minutes during active hours and can walk you through data requests or account updates in real time.

Email Support

Send your data request or privacy question to our support email listed in the account settings page. Include your registered mobile number so we can verify your account and respond with the specific information you need.

Account Settings

Log in and visit the account settings section to review the data we hold, update your contact details, or request account closure. Changes take effect immediately, and withdrawal requests are processed once your identity is confirmed.

DATA HANDLING

How We Protect Your Privacy

We built our account system around the same mobile-wallet flow you use every day in Bangladesh—bKash PIN confirmation, Nagad OTP codes, Rocket transaction verification. Your payment credentials stay with the wallet provider; we only see the transaction reference. Session encryption keeps your login secure, and we log access attempts to spot unusual patterns. Here's how we manage the data that keeps your account running.

Payment Data

We store your wallet account number to process deposits and withdrawals, but your bKash, Nagad, or Rocket PIN and OTP codes never reach our servers. Payment processors handle authentication directly through their own secure channels.

Cookies and Sessions

We use session cookies to keep you logged in and functional cookies to remember your language choice. No tracking cookies or third-party ad networks. Clear your browser cookies anytime to reset your session and login state.

Account Security

We monitor login times and device fingerprints to detect account-sharing or unauthorized access. If we spot activity that doesn't match your usual pattern, we pause the session and send you a verification request before allowing further access.

Data Retention

Active account records stay on file as long as your account is open. If you close your account, we keep transaction history for the period required by our internal record-keeping policy, then archive it. Request deletion by contacting support.

Common Privacy Questions

We collect your mobile number, wallet account details for bKash, Nagad, or Rocket, and basic session data like device type and login time. We use this to verify your identity, process payments, and keep your account secure.

We share transaction data only with the payment processor you choose—bKash, Nagad, or Rocket—to complete deposits and withdrawals. We do not pass your wallet credentials to advertisers, affiliates, or third-party data brokers outside our payment partners.

Yes. Contact our support team via live chat or email with your registered mobile number. We'll send you a summary of your account data, transaction history, and session records within a reasonable timeframe after verifying your identity.

Log in and go to account settings, where you can edit your mobile number or switch your default wallet. Changes take effect immediately. If you need to update your registered name, contact support with verification so we can process the change.

We archive your transaction history for the period required by our internal record-keeping policy, then remove personally identifiable details. If you want full deletion, request it when you close your account and we'll process it after any pending withdrawals clear.

No. We use session cookies to keep you logged in and functional cookies for language preference. We do not use tracking pixels, retargeting cookies, or third-party ad networks that follow you across other sites or apps.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.